Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an issue with a Canadian online casino we cover? We read every message that comes in, and this page explains the best way to reach us and what we can actually help with.
How to reach us
The quickest way to contact Canada Casinos is by email at [email protected]. Whether you're asking about a specific bonus offer, reporting outdated information, or suggesting a Canadian gambling site we should look at next, that inbox goes to the same small editorial team that writes and updates the site.
We try to reply within a couple of business days. Enquiries about a specific brand's terms — wagering requirements, withdrawal limits, or why a bonus wasn't credited — are usually faster to resolve if you tell us which casino, which offer, and roughly when the issue happened.
What we can and can't help with
We're an independent comparison site, not a casino operator, and that shapes what we're able to do:
- We can clarify how we rated or ranked a brand, and correct factual errors in a review.
- We can update pricing, bonus terms, or payment details once we've verified a change.
- We cannot process deposits, withdrawals, account verification, or bonus disputes — those go through the casino's own support team.
- We cannot access or change your account at any casino listed on this site.
If your query is about an active account issue — a delayed payout, a blocked bonus, a KYC request — the fastest route is always the live chat or support email listed on that operator's own site. Our team simply doesn't have access to player accounts.
Reporting an issue with a listed casino
Part of why we keep a Responsible Gambling page and review payment methods closely is that trust in this industry depends on operators actually doing what they advertise. If a Canadian online casino on our list isn't honouring a no deposit bonus, is slow paying out, or has terms that don't match what's shown on our page, tell us. We can't act as a mediator, but reader reports do feed into how we score and rank brands, and we've re-tested or removed listings before based on that kind of feedback.
Feedback on our reviews and rankings
Our ratings are based on published bonus terms, licensing information, game libraries and payment options as we find them — not on commission, which never decides position. If something looks wrong or has changed since we last checked, let us know and we'll verify it. You can read more about how the site is put together on our About Us page, and the legal basics that apply to using the site are covered in our Terms and Conditions.
Before you write in
A few checks that often save a round of emails back and forth:
- Check the bonus terms on the casino's own site — minimum deposit, wagering requirement, and expiry dates can change without our knowledge.
- Confirm which currency and region your account is registered under, since offers can differ by province or player location.
- Have your query ready in one message — brand name, offer, and the specific issue — so we can look into it properly first time.
Whatever brings you here, we'd rather hear from you than have you guess. Drop us a line and we'll get back to you as soon as we can.